Return & Refund Policy

Thank you for shopping with Sort It! We are committed to providing you with the freshest and highest quality fruits and vegetables. As our products are fresh and perishable, our policy is designed to ensure fairness for both our customers and our business.

1. No Returns Policy

Due to the perishable nature of the products we sell, we do not accept returns. Once an order has been delivered, it cannot be returned or exchanged. This policy is in place to maintain the quality and safety of all our products.

2. Damaged or Unsatisfactory Products

Your satisfaction is our top priority. If the products you receive are damaged, spoiled, or do not meet the expected quality standards, you may be eligible for a full or partial refund.

To request a refund, you must contact us within 24 hours of receiving your delivery.

Required Information for a Refund Request:

• Your order number.

• A detailed description of the issue.

• Clear photographs of the damaged or unsatisfactory product(s).

Please email all this information to contact@sortit.au.

3. Refund Process

Once we receive your refund request and the required evidence, our team will review the details. We will notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Contact Us

If you have any questions about our Return and Refund Policy, please do not hesitate to contact us at:

• Email: contact@sortit.au

• Phone: +61 492 164 699